Junior Receptionist​/Front Office​/Hotel Industry

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Nakheel Riu Deira Island Hotel

Deira, Emirate of Dubai Posted on Thu, 25 November 2021 08:51:26 GMT Competitive Salary Permanent Full Time Source: Fidanto

Job Description

Job Title Junior Receptionist​/Front Office​/Hotel

Description

Position: Junior Receptionist (Front Office / Hotel Industry)
Requirements

E. RECEPTION-Upsells the hotel to guests whenever the opportunity arises.

-Keeps informed of RIU Hotels & Resorts policies and procedures as they relate to the FO operations and guest service.

-Keeps informed of RIU Hotels & Resorts discounting procedures.

-Blocks and pre-registers rooms according to reservation requests.

-Blocks rooms for arriving guests according to set procedures.

-Makes and follows through room-rate-name changes.

-Immediately processes all checked-in registration cards and sets up an accurate folio in the system.

-Types all pre-registered and NSR key envelopes prior to guest arrival.

-Double checks accuracy of pre-registered envelopes against registration cards and inserts the key in the welcome cards.

-Keeps informed about the groups/conventions arriving for the day and assists in their requirements to facilitate service. OVERALL-Answers the telephone promptly according to Westin standards.

-Attends to every guest requests the best way possible.

-Keeps informed of the hotels emergency procedures.

-Maintains a clean neat work area at all times.

-Checks supplies weekly in the work area and requisitions accordingly.

-Keeps updated on the system operation and procedures.

-Performs other duties as may be assigned from time to time. About the Company A joint venture between Nakheel and Spain's RIU Hotels & Resorts, RIU Dubai located at Deira Islands, is the emirate's first four-star, 24-hour all-inclusive beachfront resort.

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