Job Title Junior Receptionist/Front Office/Hotel
Position: Junior Receptionist (Front Office / Hotel Industry)
E. RECEPTION-Upsells the hotel to guests whenever the opportunity arises.
-Keeps informed of RIU Hotels & Resorts policies and procedures as they relate to the FO operations and guest service.
-Keeps informed of RIU Hotels & Resorts discounting procedures.
-Blocks and pre-registers rooms according to reservation requests.
-Blocks rooms for arriving guests according to set procedures.
-Makes and follows through room-rate-name changes.
-Immediately processes all checked-in registration cards and sets up an accurate folio in the system.
-Types all pre-registered and NSR key envelopes prior to guest arrival.
-Double checks accuracy of pre-registered envelopes against registration cards and inserts the key in the welcome cards.
-Keeps informed about the groups/conventions arriving for the day and assists in their requirements to facilitate service. OVERALL-Answers the telephone promptly according to Westin standards.
-Attends to every guest requests the best way possible.
-Keeps informed of the hotels emergency procedures.
-Maintains a clean neat work area at all times.
-Checks supplies weekly in the work area and requisitions accordingly.
-Keeps updated on the system operation and procedures.
-Performs other duties as may be assigned from time to time. About the Company A joint venture between Nakheel and Spain's RIU Hotels & Resorts, RIU Dubai located at Deira Islands, is the emirate's first four-star, 24-hour all-inclusive beachfront resort.