Customer Care Contracts Representative

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Prysmian Group

Bishopstoke, Hampshire Posted on Sun, 21 November 2021 00:43:21 GMT Competitive Salary Permanent Full Time Source: Prysmian Group

As part of the Customer Care team, the key purpose of this role is to contribute to the commercial viability of the business.

Key activities include:
  • Management of high value complex orders and contracts to ensure they are executed in a timely and cost effective manner, and in line with Commercial procedures maintaining accountability from order input to after sales.
  • Liaison with internal and Affiliate Departments including Engineering, Logistics, Manufacturing and Accounts Payable to ensure orders/contracts are delivered in the most profitable and efficient way
  • Securing effective customer relationships by acting as contact on all aspects of the order and attending customer meetings as required;
  • Regular liaison with Customers site staff to ensure deadlines are met and issues resolved promptly to avoid costly delay’s
  • Ensuring timely response and resolution of customer queries and complaints
  • Preparation of internal and external reports required by the Business
  • Responsibility for coordination of selected Commercial processes

Candidates will be educated to ‘A’ level standard or equivalent with grades A to C in Maths and English. A working knowledge of Contract Law would be Beneficial. An excellent working knowledge of Microsoft Office, specifically Microsoft Excel is necessary. A good knowledge of SAP will be essential.

The successful candidate will be able to demonstrate their passion for customer service excellence and ideally have previous experience in a similar role. Attention to detail is paramount. The candidate will have a can-do attitude; be flexible with the ability to adapt to a changing working environment and demonstrate excellent communication skills.

Additional details

This position benefits from a flexible working arrangement; 25 days holiday in addition to Bank Holidays; a health cash plan scheme; share purchase scheme in addition to other benefits.

Location details

This role is based in our offices near the Eastleigh town centre. The address is Prysmian Cables & Systems Limited, Chickenhall Lane, Eastleigh, SO50 6YU. There are good transport links to Eastleigh and the site is approximately 15 minutes walk from the railway station. We are able to offer free car parking next to our offices.

Prysmian Group, as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills and abilities, who will enhance the quality of service and contribute to the Group’s success. Prysmian Group is committed to the development of an organization that prioritizes talent, where people feel respected, appreciated and free to fully express their human potential. Prysmian Group strongly believes that diversity drives meritocracy and brings significant value at all levels of the organization, increases the possibility of capturing market opportunities and maximizing value for our customers and shareholders. Prysmian Group bases its decisions on principles of equality, with evaluations based on the type of position and with a focus on best practices so individuals succeed based on their efforts and skills and their alignment with applicable job requirements.

Line Mangers, Hiring Managers, HR Corporate and HR Local are responsible for ensuring that diversity and inclusion are respected during the recruiting process. Unconscious bias and stereotypes must not influence our selection processes. We look for the best candidates and for the real value they can bring into the organization. We value meritocracy. We value diversity. We turn off our bias. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, national origin, ancestry, alienage or citizenship status, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, disability, military service and veteran status, pregnancy, childbirth, and related medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business.

Your application data will be treated according to our Data Protection Policy. If you believe you require assistance to complete this form or to participate in an interview, please let us know.

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