Customer Support Executive - Thailand

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Fuji Xerox

Petaling Jaya, Selangor (SGR) Posted on Thu, 25 November 2021 07:16:51 GMT Competitive Salary Permanent Full Time Source: Fuji Xerox

Job Description:
  • Assist Fuji Xerox customers with general enquiries, consumables and/or supplies orders and service support requirements, with a focus on service excellence and first call resolution.
  • As a first point of contact, promote a unified and professional image of the CSC and Fuji Xerox as a whole.
  • Use available Knowledge Bases to efficiently and accurately diagnose and resolve hardware or software related problems to maximise device up time and minimize escalations to Engineers or Technical Specialists.
  • Correctly identify call type, utilise appropriate system resource and adhere to logging procedures.
  • Processing of consumables and supplies orders for customers.
  • Conduct daily activities in accordance with Fuji Xerox’s policies, procedures and code of conduct.
  • Conduct daily activities in a quality and environmentally responsible manner in accordance with Fuji Xerox’s policies.
Qualifications

Requirements:
  • At least one (1) year working experience in contact center or customer support related field.
  • Have excellent communication and interpersonal skills & genuine passion for customer care
  • Demonstrate exceptional telephone customer service skills & effective problem solving techniques
  • Enjoy working in a team environment
  • Self-motivated and able to work autonomously
  • Be responsibility and integrity
  • Willing to work shift hour
  • Well converse in Thai both verbal & written.

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